Where do you ship from?
We ship from our Wyld HQ in Toronto, Canada.
Do you ship internationally?
Yes, our Wyld sponges get around. They are shipped around the world daily!
When will my order be shipped?
Wyld Skincare orders are usually dispatched within 1–3 business days of your purchase. The time it takes to arrive varies depends on your location.
What shipping methods do you use?
We primarily use Canada Post for our Canadian customers, and depending on where you are located, you should receive it within 4-7 business days.
For international customers, shipping normally takes 4 to 12 days. Sometimes your package may be held up at customs or because of the weather - which we cannot control. But if you don't receive your Wyld within 10 days, please drop us a line so we can track it down for you.
Do you offer free shipping?
We offer free worldwide shipping for orders above USD$40
Will I be charged duties and taxes?
Customs duties/taxes are calculated upon the item's arrival at your destination.
You may or may not be charged, however, it is the recipient's responsibility to pay these charges.
Do you accept exchanges or refund?
Something not right with your order? If you are unhappy with your purchase for any reason, fret not; Fill out the contact form and we will do our very best to make things right.
We know you'll love your Wyld, but if not, returns or exchanges are accepted within 14 days of purchase.
Once your return is received by us, we will send an email to notify you and a refund will be processed. Return mail costs are the responsibility of the customer.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Late or missing refunds? Please allow up to 10 days for the refund to be processed.
Can I purchase in bulk or be a Wyld stockist?
Absolutely! Get Wyld with us! Our mission is to spread the benefits of konjac sponges to as many people as possible. We welcome stockists, wholesalers or bulk order inquiries. Please email us at email@example.com and tell us more about your business.
What should I watch out for?
Irritation is rare, but if it occurs, please stop using immediately
Always dry your sponge thoroughly. Alternatively, you can disinfect your sponge every so often by soaking it in hot water for about a minute or two
For external use only. Please do not eat the sponge!
How do I use the sponge?
Don't worry, this is a very common question! We've put together a detailed guide on how to use and get the most out of your sponge.
How long does each sponge last?
Each sponge should be replaced every 4-6 weeks if you use it daily. Each sponge works hard for your skin, absorbing make-up, dirt and oil to keep your skin healthy.
What if I have questions and feedback?
We always love hearing ideas, feedback and suggestions from you. Please reach out to us!
I am having problems with your website. What should I do?
We apologize for any technical difficulties that you're having with the website or placing an order. Please email us at firstname.lastname@example.org or fill out the contact form and we will get back to you as quickly as possible.